Terms & Conditions

Last Updated: 9/17/2025

1. Introduction and Acceptance of Terms

Welcome to RoadEx.com (“RoadEx,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) constitute a binding legal agreement between you (“User,” “you,” or “your”) and RoadEx governing your access to and use of our website, mobile applications, communication programs, products, and services (collectively, the “Services”). By visiting our website, registering for an account, subscribing to communications, or using any of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must immediately discontinue use of our Services. Continued use constitutes ongoing acceptance of these Terms as they may be modified from time to time.

2. Nature of Services and Communications

RoadEx provides logistics, factoring, financial, dispatch, insurance, fuel, and related transportation services. In order to ensure efficient service delivery and communication, we may send you important information and updates through email, SMS text messages, push notifications, or other messaging platforms.

Types of Messages You May Receive

By opting into our communication program, you consent to receive communications that may include, but are not limited to:

  • Appointment reminders for scheduled consultations or meetings.


  • Order alerts and transaction confirmations relating to service purchases or deliveries.


  • Account notifications, including account verification, password resets, billing notices, or security alerts.


  • Service updates regarding new features, policy changes, or system improvements.


  • Operational alerts, such as outages, disruptions, or compliance updates.


  • Promotional offers and marketing messages, including discounts, referral programs, or limited-time offers.


  • Compliance and legal notifications required by law or regulation.


We may also use communications for customer support purposes, dispute resolution, fraud prevention, and risk monitoring.

3. Messaging Program and Consent

Frequency of Messages

Message frequency may vary based on your account activity, service subscriptions, and interaction with our Services. For example, users with higher transaction volume may receive more frequent order or billing notifications than users with limited engagement.

Charges and Data Usage

Standard message and data rates may apply. Your carrier may impose charges for receiving text messages, emails, or data transmissions. RoadEx is not responsible for these charges, and you should consult your wireless carrier for details.

User Consent

By providing your phone number, email address, or other contact information, you affirmatively consent to receive communications from RoadEx through automated or manual means. You also acknowledge that consent is not a condition of purchasing any of our Services.

4. Opt-Out and Customer Support

You may opt out of receiving marketing or non-essential communications at any time:

  • To stop receiving SMS text messages, reply with the keyword STOP. Upon receipt, you will receive a one-time confirmation that you have been unsubscribed. No further marketing texts will be sent unless you opt back in.


  • For customer support or assistance, reply with the keyword HELP or visit https://www.roadex.com.


Please note: Even if you opt out of marketing messages, RoadEx may still send you non-promotional communications deemed necessary for account management, billing, fraud prevention, compliance, or service delivery.

5. Privacy and Data Protection

RoadEx values your privacy and is committed to protecting your personal information. All data collected through our Services is subject to our Privacy Policy, which outlines:

  • The types of data we collect, including contact information, billing data, and usage information.


  • How we use, process, and store personal data.


  • Conditions under which we may share information with service providers, affiliates, or regulatory agencies.


  • Your rights to access, modify, or delete your personal data.


For details, please review our Privacy Policy at [Privacy Policy URL]. By using our Services, you consent to our data collection and processing practices.

6. User Responsibilities and Representations

By using our Services, you represent and warrant that you:

  • Are at least 18 years of age, or the age of majority in your jurisdiction.


  • Have provided accurate and complete registration information.


  • Will not use the Services for fraudulent, unlawful, or unauthorized purposes.


  • Will comply with all applicable local, state, and federal laws, including those relating to telecommunication and data privacy.


7. Intellectual Property Rights

All rights, title, and interest in and to RoadEx’s Services, software, trademarks, content, and data remain the exclusive property of RoadEx and its licensors. Nothing in these Terms grants you ownership of or rights to use our intellectual property, except as expressly permitted by written agreement. Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law:

  • RoadEx shall not be liable for any delays, failures, or misdeliveries of communications caused by carriers, third-party systems, or user devices.


  • We do not guarantee that messages will be received in all geographic areas or at all times.


  • In no event shall RoadEx be liable for indirect, incidental, punitive, or consequential damages, including loss of data, revenue, or profits, arising out of or related to the use of our Services.


9. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Michigan, and judgment upon the award may be entered in any court of competent jurisdiction.

10. Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, the laws of the State of Michigan, without regard to its conflict of laws provisions. Users consent to the jurisdiction of courts located within Wayne County, Michigan, for enforcement of arbitration awards or any disputes not subject to arbitration.

11. Modifications to Terms

We reserve the right to amend, update, or modify these Terms at any time. Changes will be effective upon posting to our website at Roadex.com. Continued use of the Services after modifications constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms & Conditions or our communication practices, please contact us:

RoadEx Solutions, LLC
26555 Evergreen Rd Suite 1200

Southfield MI, 48076
Website: https://www.roadex.com

Compliance Statement

By opting into RoadEx messaging programs, you acknowledge that:

  • Message frequency may vary.


  • Message and data rates may apply.


  • You may opt out at any time by texting STOP.


  • For help, text HELP or visit https://www.roadex.com.