Job description

Company Description

RoadEx is a Financial Services company specializing in the transportation/freight industry and located in Southfield, MI. We are growing quickly and are looking for the right people to help us continue this growth.

The Client Service Representative is responsible for nurturing client relationships and ensuring client satisfaction as well as setting up new fuel card clients, printing and shipping fuel cards, and answering phones.raining and assisting clients in the RoadEx fuel portal. Duties include but are not limited to the following.

Duties:

• Answer phone calls politely and professionally
• Transfer calls to proper department when needed
• Handle customer requests promptly
• Monitor email regularly and reply in a timely manner as needed
• New fuel client set up.
• Printing and shipping fuel cards
• Fuel card activation
• RoadEx Portal client walk through/training
• Run fuel reports.
• Issue client money codes
• Data entry
• Import/export data
• Salesforce- updating stages and correcting client information
• Make and keep track of retention calls, emails, and text messages

Requirements:

• Knowledge of Microsoft Office and G Suite for Business
• Computer savvy
• Confident and professional demeanor
• Impeccable work ethic
• Positive attitude
• Reliable and accountable
• Team Player

Also helpful but not required:

• Transportation/freight industry knowledge
• Financial Services experience
• Customer service knowledge/ experience
• Salesforce CRM experience

What we offer:

• Full time 40 hour work week with a base salary
• Newly renovated office and professional work environment
• Benefits after 90 days include generous PTO, Blue Cross/Blue Shield Health Insurance, company paid life insurance, and paid holidays

Other:

• Job Type: Full-time
• Pay: $18.00 – $20.00 per hour
• Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Experience:
• Customer service: 1 year (Preferred)
• Work Location: In person